Return and Refund Policy


Approval Process
  • Before returning any item, please contact us at contact@spartan-cnc.com to obtain a Return Authorization (RA) number.
  • Please include the following information in your message: order number, the part number, and the reason you want to return it.
  • We will not process your return or credit your account without a Return Authorization number.

What is eligible for return?
  • Unused items in their original packaging not covered in the below section are eligible for return & refund within 30 days of the original delivery date.

 

What is not eligible for return?
  • Custom-made products
  • All sales on custom, blemished, scratch-and-dent, used, or sale products are ineligible for return or refund.
  • Any item not in its original condition or missing parts.
  • Products showing signs of wear, damage, abuse, or alteration (including damage incurred in the return shipping) may not be eligible for a full refund. Partial refunds will be assessed on a case-by-case basis, and may result in zero refund.
  • Shipping costs.

Shipping
  • Once the return has been authorized, ship items to:
    Spartan CNC, LLC
    4364 Western Center Blvd #2274
    Fort Worth, TX 76137
    • Write “RMA # [your original order number]” on the outside of the box (e.g. RMA #1001).
    • Place the packing slip or a copy of the order in the box.
    • You are responsible for arranging the return shipping and associated costs.
    • We request that you send the tracking number for your products in response to our return authorization email. You are responsible for any shipping insurance. Spartan CNC is not responsible for lost or damaged packages.
    • The date the package is received at the shipping carrier facility must be within 30 days of the original delivery date to be eligible for return.
    • If the received items are used, damaged, or otherwise non-returnable according to this policy and no refund is issued, then the customer can request the products be returned to them. The customer will be responsible for the return shipping cost.

    Refunds
    • Once your return is received and inspected, you will receive an email notifying you of the return status and we will process the refund (if the return is accepted).
    • There is a 10% restocking fee on all returns over $400, and 20% over $800, unless due to a manufacturing defect.
    • Refunds will typically be processed to the original payment method. It may take up to 10 business days for your bank to process the refund and the funds to appear in your account.
    • Should you desire store credit instead of a refund to your original payment method a store credit code can be issued. This is the recommended refund method if you plan to re-order products, as funds will be available as soon as the return is processed.


    Effective as of January 1, 2025